Are you looking for a remote customer service job with a leading healthcare company? Optum, part of UnitedHealth Group, is currently hiring Customer Service Representatives for a full-time remote position. This opportunity offers competitive hourly pay, paid training, career growth, and the chance to make a meaningful impact by helping patients navigate healthcare services.
Job Overview
Position: Customer Service Representative
Company: Optum (UnitedHealth Group)
Location: Remote (United States)
Employment Type: Full-Time
Salary: $16 – $29 per hour
Work Schedule: Monday – Friday (8:00 AM – 4:30 PM CST)
Overtime: Occasionally required based on business needs
About Optum
Optum is a leading healthcare services and technology company under UnitedHealth Group. The company works to improve healthcare delivery by connecting patients, healthcare providers, and insurance organizations through innovative technology and customer-focused solutions.
Employees at Optum enjoy a supportive work environment, career development opportunities, and comprehensive employee benefits.
Key Responsibilities
As a Customer Service Representative, your responsibilities will include:
- Answering a high volume of patient calls.
- Assisting with billing questions and payment processing.
- Resolving billing-related issues and disputes.
- Scheduling appointments with healthcare providers.
- Connecting patients with specialists when necessary.
- Documenting customer interactions accurately.
- Maintaining HIPAA compliance and protecting patient privacy.
Required Qualifications
Applicants should have:
- High School Diploma or GED.
- Be at least 18 years old.
- Minimum 1 year of healthcare call center or healthcare office experience.
- Strong computer and Windows PC skills.
- Excellent communication and problem-solving abilities.
- Availability to work Monday through Friday during business hours with occasional overtime.
Preferred Qualifications
Candidates with the following qualifications will stand out:
- Knowledge of medical terminology.
- Ability to explain complex healthcare information in simple language.
- Previous experience working with patients in a healthcare environment.
Remote Work Requirements
To work successfully from home, candidates must have:
- A dedicated private workspace.
- Reliable high-speed internet connection.
- Ability to secure confidential company information.
- Compliance with UnitedHealth Group’s Remote Work Policy.
Training & Benefits
Optum provides:
- 4 weeks of paid on-the-job training
- Competitive hourly pay ($16–$29/hour)
- Comprehensive health benefits
- 401(k) retirement plan
- Employee recognition programs
- Career advancement opportunities
- Paid training and professional development
Why Join Optum?
Working at Optum means becoming part of a mission-driven organization dedicated to improving healthcare for millions of people. Employees benefit from flexible remote work, continuous learning opportunities, competitive compensation, and the chance to build a long-term career with one of America’s largest healthcare organizations.
How to Apply
Interested candidates can apply directly through the official Optum Careers website.
👉 Apply Here: https://careers.unitedhealthgroup.com/
Or search for “Customer Service Representative – Remote” on the Optum Careers portal to find the latest opening.
Final Thoughts
If you’re looking for a stable remote healthcare customer service job with competitive pay, paid training, and excellent career growth, the Customer Service Representative position at Optum is an excellent opportunity. Apply today and take the next step toward a rewarding career in healthcare support.